IT Support for Life Sciences and Biotech Companies

With our long history of working with Life Sciences and Biotechnology companies in the UK. In fact many of our clients have come back to Kriston Technology for IT Support as they have moved companies or started in new roles within other Life Sciences businesses.

We have in-depth experience in supporting companies in these fields and the complexities of integrating scientific equipment and IT. We understand how vital it is to comply with industry regulations, protecting your intellectual property and plan for business continuity and growth.

We understand the unique requirements Scientific companies have and can provide fully tailored IT solutions for pharmaceutical and biotechnology companies. We will work with you to create an IT roadmap aligned to your business’s strategy and goals, making sure you are getting the most value for money from your investments in IT.

Client Testimonials

Don’t take our word for it – here’s what our clients say:

Iain Miller

CEO of Presymptom Health

We’ve been using Kriston Technology for the past three years, and they’ve been nothing short of amazing. Fast, reliable, and a pleasure to work with every time!

Robin Cohen

CEO of aVaxzipen 

Kriston Technology are an integral part of the team – their support is always available when we need it and to the highest standard. Their broad expertise across all aspects of IT and digital security has been invaluable to the company.

David Churchman

Founder and Managing Director of Inspired Health Outcomes

We simply don’t have IT issues – that’s because Kriston Technology manage our IT.

Some of our Clients

Why choose Kriston Technology for your Life Science and Biotech IT Support?

We recognise that generic IT support isn’t enough for the highly specialised world of pharmaceuticals and biotechnology.

Industry Expertise – We have been working in the Pharma, Biotech and Life Sciences sectors for over 25 years. Our team of IT professionals are industry certified and have experience of working with mulitple pharma companies, cumulating in a wealth of knowledge at their finger tips.

Security-focused – We are Cyber Essentials certified and security-focused. We understand protecting your sensitive research data, and your intellectual property is vital to your business. Security is at the core of our IT Support, by using a mutli-layered suite of security tools, adhering to security best practices, proactive monitoring and vulnerability management we will provide you with the right balance between data protection and end user productivty.

Fully Managed Service – We will support your full IT stack, from 1st line helpdesk to 3rd line support and IT projects. We’ve experience of supporting Lab computers to Electronic notebooks, and liaising with specialist vendors to keep your research and experiments on track.

Proactive Monitoring and Maintenance – We don’t just react to problems; Kriston Technology provides proactive monitoring and maintenance as part of our IT support for pharma and biotech to identify and resolve potential issues before they impact your operations. 

Scalability and Growth – As your research and development evolve, your IT infrastructure needs to scale accordingly. Our IT support for pharma and biotech is flexible and adaptable to support your growth trajectory.

Case Studies

Providing best in class Cyber Security Solutions for our life sciences customers

FluoRok, a deep-tech start-up, successfully renewed their Cyber Essentials certification with the expert guidance of Kriston Technology Limited.

How Presymptom’s Cyber Essentials certification renewal process strengthened cyber secuity and booest customer confidence.

Managed IT Security for Life Science and Biotechnology Companies

Within the pharma and biotech industries there is an increasing awareness of cyber threats that they face today. Kriston technology provides a comprehensive range of preventative measures to help keep your pharmaceutical and biotechnology business safe and secure.

• Cyber Essentials

• Cybersecurity audit and reporting

• Antimalware, antivirus, and DNS layer protection

• Managed Firewall

• Managed Backup

• Disaster Recovery

• Business Continuity Planning

• Vulnerability Management

• Penetration Testing

Biotech Lab

Key Benefits of our Managed IT Support for Life Science Companies

  • Comprehensive audit of your current infrastructure
  • Seamless onboarding
  • IT Roadmap and strategy
  • Proactive IT support
  • Unlimited onsite support
  • Unlimited telephone and email support
  • Standard Service Desk hours 8:30am to 5:30pm daily
  • Guaranteed response and resolution times
  • High rate of first-contact resolution
  • 3rd party vendor management and support
  • 24 x 7 Real-time monitoring and alerts
  • Preventative system maintenance and updates
  • Per User Per Month Pricing
  • Dedicated Account Manager
  • Assigned primary and secondary engineers
  • System Audits
  • IT Asset Management
  • Daily backup checks
  • Predictable costs

Life Sciences IT Support FAQs

What experience do you have working with life sciences and biotech companies?

We specialise in supporting biotech, pharma, and life sciences businesses. Our team understands the unique IT requirements around compliance, data integrity, and scientific workflows, and we have direct experience supporting lab environments, LIMS/ELN systems, and scientific instrument integration.

How do you ensure compliance with industry regulations (e.g. GDPR, MHRA, GxP)?

We help you stay audit-ready by applying best practices aligned with Cyber Essentials Plus, ISO standards, and sector-specific regulations. Our support includes policy guidance, audit reporting, and regular security reviews to ensure IT systems meet compliance requirements.

Can you support lab equipment and scientific software?

Yes. We regularly work with laboratory information management systems (LIMS), electronic lab notebooks (ELN), and proprietary instrument software. Where needed, we liaise directly with vendors to ensure smooth integration, patching, and troubleshooting of scientific applications and hardware.

Where do you provide IT Support for life sciences businesses?

Although the majority of our life science customers are located in and around Oxford, we support business throughout the UK, including London, the North-East, the South-West, and internationally for our customers that have expanded into USA.

Can you support remote working, remote teams and hybrid working?

Yes. We provide secure, cloud-based IT solutions designed for life sciences organisations with hybrid and remote teams. This includes role-based access controls, managed devices, VPNs, and collaboration platforms, ensuring researchers can work safely and productively from the lab, the office, or in the field.

Do you sign NDAs and maintain confidentiality?

Yes. Protecting your intellectual property and confidential research is critical. We have NDAs available where required and operate strict internal security and confidentiality policies across our team.

Can you support our growth as we scale?

Yes, we specialise in scaling life sciences companies, and have take startups and spin outs from the university from a few member to 200+ users. This includes assisting and designing greenfield sites, and associated infrastructue.

Do you work with startups?

Yes, absolutely. We’ve helped numerous startups over the past 25 years, and many are still our customers. Whether you’ve just been spun out of a university or fund raising, we can help you lay the foundation of good it practice that will scale as your grow.

How transparent is your pricing?

We provide clear, predictable pricing with no hidden costs. Our managed service is typically billed per user, with add-ons for enhanced security services.

What cyber security solutions do you offer for life sciences companies?

We offer a layered approach to cyber securtity, protecting your labs, and intellectual property with solutions like, endpoint protection, managed detection and response, network security, encryption, vulnerability management, penetration tests, and secure onsite and offsite backups. 

Partner with Kriston Technology for your Life Science and Biotech IT Support Needs

Don’t let IT challenges hinder your vital work in the life sciences and biotechnology sectors. Kriston Technology offers the specialist IT support for life sciences and biotech  so you can operate efficiently, securely, and in compliance with industry regulations.

Enhance your pharma or biotech company’s IT infrastructure with specialized support services. Call Kriston Technology today on 01993 880 980 and speak to one of our friendly expert staff to discuss your requirements, or fill in the contact form below and request a callback.

Book a free IT Health Check for your business

Are you getting the most from your IT investments? Are your IT systems holding you back?
For new and potential customers we offer a free no obligation IT Health Check, so you can see how your IT systems are performing and the IT support your business could benefit from.