Kriston Technology can act as your complete outsourced IT department, and strategic IT business partner, providing a bespoke Managed IT Service tailored to your company’s business needs.

Fully Managed IT Support for SMEs

IT systems are critical for businesses of all sizes, and knowing there are professional and qualified engineers ready to help when required gives our customers peace of mind.

A vital aspect of our Managed IT Support is the Strategic IT advice we can provide you, drawing on a wealth of experience from solutions provided to other SMEs in many different industries.

We will proactively manage your IT systems, with regular patching and maintenance, identifying new technologies and solutions applicable to your business.

No two businesses work or operate the same way, so each of our Managed IT service contracts are tailored to your business’s specific requirements

We will utilise Remote Management and Monitoring agents to provide 24 x 7 monitoring and alerting, allowing us to resolve potential problems before they impact your business.

We are a Microsoft Gold partner, proving our skills and commitment to Microsoft solutions, including Microsoft 365 and Microsoft Azure.

We’ll ensure you are making the most of your IT investments.

With our fully Managed IT Support service, we become your IT department. Providing day to day IT Support and Strategic IT advice to help your business make the most of its IT investments and be successful.

Managed IT Support Key Features

  • Comprehensive audit of your current infrastructure
  • Seamless onboarding
  • IT Roadmap and strategy
  • Proactive IT support
  • Unlimited onsite support
  • Unlimited telephone and email support
  • Standard Service Desk hours 8:30am to 6:00pm daily
  • Guaranteed response and resolution times
  • High rate of first-contact resolution
  • 3rd party vendor management and support
  • 24 x 7 Real-time monitoring and alerts
  • Preventative system maintenance and updates
  • Optional monthly reporting for transparency
  • Flexible Managed Services Contract
  • Dedicated Account Manager
  • Assigned primary and secondary engineers
  • System Audits
  • IT Asset Management
  • Daily backup checks
  • No hidden costs

We support over 100 local and national businesses with their IT systems.

What we will provide

Strategic IT Partner – Each client we look after is different, with different requirements, we’ll become your virtual CIO, advising on new technologies suitable for your business, IT transformation, planning, policies and more.

Telephone, Email and Remote Support – access to our experienced 1st/2nd line helpdesk engineers, supported by a team of 3rd line engineers and product specialists.

Onsite Support – regular scheduled visits, ad-hoc and break/fix onsite support, as and when you require assistance.

Certified, Experienced Engineers – our staff are highly trained in the solutions and technologies we provide to our clients.

Return on IT Investment – we’ll help you make the most from your investment in IT.

Smooth IT Transition – working with your current IT service provider or internal IT staff we’ll ensure the handover is as seamless as possible during your transition to working with Kriston Technology through our onboarding process and creation of a tailored onboarding plan.

Optional Add-ons

  • Out of hours support
  • Bespoke SLAs for enhanced response and resolutions times
  • Business Continuity Planning
  • IT Training
  • Supplemental staff to cover holiday and sick leave
  • Managed Cyber Security services
  • IT Procurement
  • Disaster Recovery Testing

Taking the next step

If you would like to find out more about our Managed IT Support Services and how we can help with your business success, contact Kriston Technology on 01993 880 980 today for more information.

“Kriston’s high level of technical expertise and on call support has resulted in a highly stable and effective IT system.”

Ian Brent-Smith

Powersun Limited

Their response is always prompt and constructive. We feel they have taken the time to understand the constraints of our working environment and offer creative and affordable solutions to our problems .”

Gill Tishler

Oxford Citizens Advice Bureau

“Nothing really ever fazes them, they are completely professional and inspire confidence.”

Alain de Botton

Writer, philospher, TV presenter and entrepreneur

I would like to thank Kriston for their professional approach and time spent to ensure we had the correct structure for our move to SharePoint. The implementation was planned and prepared for to the finest detail which meant we were able to continue working without disruption. The support and efficiency that we have received has been second to none. Having Kriston’s support has not only helped our business move quickly on implementing SharePoint, but improved the smooth running of the business on a day to day basis. We cannot recommend them enough. “

Victoria Martinelli

Lemongrass Marketing

The Oxford Trust became Kriston’s client in 2013 and we have been really impressed with their IT services. Their consultants (our special thanks to Jack Cheung) do an excellent job with ongoing IT maintenance and support; they also understand the needs and budgetary constraints of a small charity with suggestions to improve our IT structure and reduce costs at the same time. They recently helped us migrate to the Office 365 and finalised the move during the Covid-19 lock down. Job well done! We would recommend Kriston Technology to anyone looking for quality IT services, delivered in a professional manner. “

Jane Braddock

The Oxford Trust