Salary: Commensurate to experience

Location: Oxfordshire, office/home/client sites

Kriston Technology are seeking a passionate, proactive, enthusiastic, customer focused 3rd Line IT Support Consultant to join our expanding team. The role will be a mixture of home, office and field based at client sites in Oxfordshire and throughout the midlands. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to our clients working on BAU support calls and project work.

Our ideal candidate will already have experience working in a Managed Service Provider, be proactive and have impeccable communication skills, a proven track record of problem solving and providing first-class customer service.

Responsibilities:

• Deliver an exceptional standard of customer service

• Delivering on-site, remote and telephone support

• Proactively manage customers, identifying opportunities for improvement to processes, procedures, and infrastructure

• Project management and implementation

• Technical lead on major projects

• Identifying, testing and evaluating new technologies

• Provide an escalation point for 1st and 2nd line Technical Consultants

• Liaise with 3rd party vendors

• Prioritising workloads and complete service desk tickets in line with SLAs

• Ensuring documentation is accurate

• Lead by example, sharing knowledge and mentoring junior team members

Required Skills:

• Exceptional verbal and written communication skills

• Exceptional customer service skills

• Can do attitude, and willingness to learn new skills

• Commercially aware

• Microsoft 365, Azure and Intune

• Windows Server

• Exchange

• Hyper-V

• Networking (VLAN, VPN, VOIP, Firewalls, Subnetting, WatchGuard, Meraki, Ubiquiti)

• Sophos, Cisco Umbrella

• A full driving licence

• Hardware Support (Dell, HP and Lenovo)

Desirable Skills:

• Degree educated

• At least four years experience in a similar role

• MCSA or role-based Microsoft 365 and Azure skills or certifications

• ITIL foundation

• VMware certifications

• VMware vSphere

• SAN, iSCSI technologies

Benefits:

For the successful candidate we offer excellent opportunities for career development and fully funded training and exams, life insurance, car, phone and broadband benefits, company pension and company bonus scheme.

Apply Online

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