Salary: Commensurate to experience
Location: Oxfordshire, office/home/client sites
Kriston Technology are seeking a passionate, proactive, enthusiastic, customer focused 3rd Line IT Support Consultant to join our expanding team. The role will be a mixture of home, office and field based at client sites in Oxfordshire and throughout the midlands. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to our clients working on BAU support calls and project work.
Our ideal candidate will already have experience working in a Managed Service Provider, be proactive and have impeccable communication skills, a proven track record of problem solving and providing first-class customer service.
Responsibilities:
• Deliver an exceptional standard of customer service
• Delivering on-site, remote and telephone support
• Proactively manage customers, identifying opportunities for improvement to processes, procedures, and infrastructure
• Project management and implementation
• Technical lead on major projects
• Identifying, testing and evaluating new technologies
• Provide an escalation point for 1st and 2nd line Technical Consultants
• Liaise with 3rd party vendors
• Prioritising workloads and complete service desk tickets in line with SLAs
• Ensuring documentation is accurate
• Lead by example, sharing knowledge and mentoring junior team members
Required Skills:
• Exceptional verbal and written communication skills
• Exceptional customer service skills
• Can do attitude, and willingness to learn new skills
• Commercially aware
• Microsoft 365, Azure and Intune
• Windows Server
• Exchange
• Hyper-V
• Networking (VLAN, VPN, VOIP, Firewalls, Subnetting, WatchGuard, Meraki, Ubiquiti)
• Sophos, Cisco Umbrella
• A full driving licence
• Hardware Support (Dell, HP and Lenovo)
Desirable Skills:
• Degree educated
• At least four years experience in a similar role
• MCSA or role-based Microsoft 365 and Azure skills or certifications
• ITIL foundation
• VMware certifications
• VMware vSphere
• SAN, iSCSI technologies
Benefits:
For the successful candidate we offer excellent opportunities for career development and fully funded training and exams, life insurance, car, phone and broadband benefits, company pension and company bonus scheme.
